If the download limit is maxed out or exceeded (for example 10/10 or 11/10), this same error will pop up when the customer tries to update the registration info. This can be checked by Identifying the Customer's License Key in KISS and looking at the Download limit field. Please, contact support to verify if the download limit has been exceeded.ĪGENT-ONLY NOTE: Another potential root cause of the above error in step 3 is the license key having exceeded the download limit. If the issue persists after ensuring unrestricted HTTPS traffic on port 443, another cause of this error might be the license key having exceeded the download limit. The security code or license key is not entered correctly, then verify that the server has a working Internet connection with no firewall restrictions for HTTPS traffic on port 443. Note: If you see the error Unable to continue.

Select Dashboard, and click on Update registration info.įollow steps 2 and 3 in the Registering Kerio Connect in the Administration Interface. Open the Kerio Connect Administration console. Note: This process requires that you have obtained a valid license key code and that your Kerio Connect server has a working Internet connection. If you still don't have your license key, please contact your GFI Sales Partner. You may have received it in your Spam/Junk folder. Manually updating your license information depends on having a valid license key code, which should have been provided by your GFI Sales Partner.

Important: purchase your license upgrade at least two weeks before its expiration date.įor more information, please check the License Expiration in Kerio Connect. An automatic License update from the Kerio servers reaches the maximum interval (48 hours). The license is expired blocking the normal work of Kerio Connect.

There can be delays in the update process due to various reasons, as Product renewals are being processed through different channels, including Partners, Resellers, Distributors, GFI Sales. If your Kerio Connect Commercial or Trial/Evaluation License expired and you want to renew, extend or add more Users, your GFI Sales Partner should be contacted. Until the server host (Windows, macOS, Linux) gets an updated license, the local license key can show outdated or incorrect Software Maintenance information.

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