When installing EndNote on macOS Mojave and later versions, you may need to perform this additional step.

Note: EndNote will work for users with x86 Intel Macs updated to Office 365 v16.46.

If these steps don't fix the issue you can contact AskUs to downgrade your MS office version to be compatible with EndNote.

Under General, check the option for Open using Rosetta.

Go to the File menu at the top of your screen and choose Get Info.

Note: You do not need to launch Word, just highlight it

Highlight the Microsoft Word app file by clicking on it once.

Open Finder and go to the Applications folder.

Office 365 version v16.46 has a compatibility issue with the current EndNote CWYW version. Your add-in isn't compatible with this version of Word'.

M1 Macs users may get an error message such as 'Word wasn't able to load an add-in.

To check that your EndNote software is updated to the latest version on: Self-installing software on UQ computers explains how to install EndNote on a UQ computer. Library computersĮndNote 20 is installed and available on Library computers. Check the current issues (at the end of this section).ĭo NOT download directly from the EndNote site.ĭownload EndNote 20 for Windows or Mac (UQ login required)Ĭontact or visit us for help installing EndNote.output styles and import filters), close all programs related to EndNote and uninstall previous versions.

Back up existing EndNote library files and any customised content (e.g.Check compatibility and system requirements for your computer on the EndNote site.Before you download EndNote or update to a new version, do the following:

Endnote update references